Windows trouble, handled privately.
Private Helpdesk gives high-end users a direct line to senior Windows engineers. We fix what's broken, shut down security threats and set your systems up so they stay secure.
What's going on?
Pick the closest match and we'll start your request.
We never ask for your passwords. Remote sessions only start when you approve them.
Think you've been hacked? Do this first.
Your first few minutes matter. These steps limit the damage while we get to you.
Report a security threat- Disconnect from the internetTurn off Wi-Fi or unplug the network cable. Leave the computer switched on.
- Stop signing in to anythingDon't enter passwords or banking details on that device until it's been checked.
- Don't wipe or reset itWhat's on the machine tells us how the attack happened and what it reached.
- Call the priority lineA senior engineer will contain the threat, secure your accounts and tell you exactly what happened.
One senior engineer, start to finish
No ticket queues and no scripts. The engineer who picks up your problem stays with it until it's fixed and verified.
When something breaksPriority response, worked until resolved
- Urgent fixesBoot failures, crashes, blue screens, broken updates and lost access to accounts or files.
- Security threat responseMalware, phishing, account takeover and ransomware. We contain it, remove it and document what happened.
- Performance and repairSlow or unstable machines traced to the real cause: drivers, hardware, corrupted profiles or updates.
Before it breaksSet up properly, so it stays secure
- Secure setup and hardeningBitLocker, Defender, Windows Hello, multi-factor sign-in, tested backups and least-privilege accounts.
- Migration and data protectionMove to a new PC or Windows 11 without losing anything. Old drives are securely wiped.
- Executive and home officeSecure home networks, Microsoft 365, email and every device you and your family rely on.
How a session works
You stay in control the whole way through.
- You reach usCall or send a request. A senior engineer responds directly.
- We verify youWe confirm who you are before anyone touches your machine.
- You approve accessAn encrypted remote session starts only when you accept it. You can watch everything.
- Fixed and reportedWe verify the fix, end the session and send you a written summary.
We hold ourselves to the standard we set for you
Our own setup is hardened the same way we harden yours.
Ways to work with us
Get help once, or keep a senior engineer on call. Pricing depends on what you need, so ask us for a quote.
Urgent responsePer incident
Your issue goes to the front of the queue. A senior engineer fixes it, secures it and reports back.
Request urgent helpFor ongoing peace of mindPrivate retainerMonthly
A named engineer who knows your setup, top-priority access, proactive patching and monitoring, and a quarterly security review.
Ask about a retainerSecure setupPer project
A new device or full rebuild, hardened to best practice, with backups and recovery tested before handover.
Book a setupQuestions people ask first
Do you only support Windows?
Yes. We specialise in Windows 10 and 11 and the Microsoft tools around them, including Microsoft 365, Outlook, OneDrive and Defender. That focus is why we fix things quickly.
How fast can you respond?
Urgent faults and security threats go to the front of the queue and are handled by a senior engineer. Retainer clients get top-priority access.
Is remote access safe?
Every session is encrypted, starts only with your approval and ends when the work is complete. You can watch everything we do, and we never keep access afterwards.
Do you come onsite?
Most problems are solved remotely so we can reach you faster. We arrange onsite visits for setups, hardware faults and secure installations.
Will you need my passwords?
No. You type your own passwords during a session. If anyone claiming to be us asks for a password, hang up and call the priority line.
Tell us what's happening
For anything urgent, call. For everything else, send a request and an engineer will reply directly.